Privacy Policy

1. Introduction

FlexWork Pro ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our remote work platform services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

• Full name and contact information (email address, phone number)
• Age and date of birth (to verify you are 18 or older)
• Government-issued identification for verification purposes
• Banking and payment information for earnings distribution
• Work history and qualifications
• Profile photos and personal descriptions

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

2.3 Communication Data

We collect information from your communications with us, including:

• Messages through WhatsApp or other communication channels
• Customer support inquiries and responses
• Survey responses and feedback
• Application submissions and work-related communications

3. How We Use Your Information

We use the collected information for various purposes, including:

• Service Provision: To provide, operate, and maintain our remote work platform
• Account Management: To create and manage your account, verify your identity, and process applications
• Payment Processing: To calculate, process, and distribute earnings from completed tasks
• Communication: To send important updates, task notifications, and respond to inquiries
• Quality Assurance: To monitor work quality, prevent fraud, and ensure platform integrity
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Platform Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional materials and updates about new opportunities (with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist in operating our platform:

• Payment processors for earnings distribution
• Identity verification services
• Cloud hosting and data storage providers
• Communication service providers (WhatsApp, email services)
• Analytics and website optimization services

4.2 Business Partners

We may share necessary information with legitimate business partners who provide work opportunities, including:

• Companies offering data entry, survey, or content review tasks
• Market research organizations
• E-commerce platforms requiring product promotion services

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service and other agreements
• Protect the rights, property, and safety of FlexWork Pro, our users, and the public
• Investigate and prevent fraud, security breaches, or illegal activities

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Use of secure, certified cloud hosting providers
• Employee Training: Regular security awareness training for all staff members
• Incident Response: Established procedures for handling potential data breaches

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit the functionality of our website. Most browsers allow you to:

• View what cookies are stored on your device
• Delete cookies individually or all at once
• Block cookies from specific websites
• Block all cookies from being set

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 General Rights

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information under certain circumstances
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing under certain conditions
• Objection: Object to processing for direct marketing purposes

7.2 GDPR Rights (EU Residents)

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

7.3 CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collected, sold, or disclosed.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by regulatory bodies
• Binding corporate rules for intragroup transfers
• Certification schemes and codes of conduct

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Generally, we retain information for the following periods:

• Account Information: While your account is active and for 3 years after closure
• Financial Records: For 7 years as required by tax and financial regulations
• Communication Records: For 2 years after the last interaction
• Website Analytics: For 26 months from collection
• Legal Documents: As required by applicable laws and regulations

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers promptly.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices or content of these third-party sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through our website or by email for significant changes
• Provide a clear summary of changes when material updates are made
• Give you the opportunity to review the updated policy before continued use

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Compliance and Certifications

FlexWork Pro is committed to maintaining the highest standards of data protection and privacy compliance:

• GDPR Compliance: Full compliance with European Union data protection regulations
• CCPA Compliance: Adherence to California Consumer Privacy Act requirements
• SOC 2 Type II: Certified for security, availability, and confidentiality
• ISO 27001: Information security management system certification
• Regular Audits: Annual third-party privacy and security assessments